> For the complete documentation index, see [llms.txt](https://docs.vngcloud.vn/vng-cloud-document/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vngcloud.vn/vng-cloud-document/vcolocation/ticket-request/open-a-ticket.md).

# Open a ticket

On the request management page, click "Open Ticket" to create a new ticket.

<figure><img src="/files/uMF4Kpjy1QwEH8SsrXjW" alt=""><figcaption></figcaption></figure>

#### Ticket Information Input Interface:

<figure><img src="/files/iilyRH2mKJNxaNNQPpBt" alt=""><figcaption></figcaption></figure>

#### Explanation of the steps:

1. **Select the vColo product.**
2. **In the category field, select the ticket type, for example: Technical support.**
3. **Enter the information describing the request.**
4. **You can download the template files to fill in the detailed information of the request.**
5. **Attach the template files after entering the information, or you can attach other necessary files to provide information to fulfill the request.**
6. **Click Submit to send the request.**


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