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  • 🇬🇧VNG Cloud Help Center
  • Overview
    • About VNG Cloud
    • Product Updates (All)
      • 2024
  • vServer
    • Compute
      • What is vServer?
      • Announcements and updates
        • 2024
        • 2023
      • Getting started
        • UserData
      • Quota Limit
      • Instance
        • Connect to virtual server
          • Connecting a Windows Server by Remote Desktop (RDP)
          • Connecting to a Linux server by SSH Client
        • Flavor
        • Instance Lifecycle
        • Create an instance by using the wizard
        • Resize Instance
        • Restart Instance
        • Compute Encryption Volume
          • Using Compute Encryption Volume
      • Placement Group
      • Image
      • Network
        • Virtual Private Cloud (VPC)
        • DHCP Options Sets
          • DNS Server IP Address
        • Instance IP Address
        • Floating IP
        • External Interface
        • Virtual IP
        • Route Table
        • Peering
        • Test Internet Speed
        • Network ACL
        • Bandwidth
          • Package Bandwidth VNG Dedicated
          • Package Bandwidth Pay As You Go
          • Package Bandwidth Share
          • Package Bandwidth Dedicated
          • Payment Methods
      • Interconnect
        • Starts with Interconnect
        • Interconnect Features
        • Location connect and Bandwidth
        • Multicloud-Connection
        • Connections
          • Create a Dedicated Connection
          • View connection information
          • Update Connection
          • Delete Connection
        • UseCase
          • Multicloud Interconnect
          • Hybrid Interconnect
          • VPN Interconnect
          • Using a combination of Interconnect connection methods
      • Volume
        • Extend volume with Linux OS
        • Extend Volume with Windows OS
        • Volume Types
        • Check the IOPS performance
        • Convert Volume Type
      • Snapshot
        • Activate Snapshot
        • Create Snapshots
        • View Snapshot Information
        • Roll back VM by using a snapshot
        • Roll back a disk by using a snapshot
        • Delete Snapshot
        • How to calculate a Snapshot Service Charges
        • Disable Snapshot Service
        • UseCase Snapshot
          • Disaster Recovery
          • Develop and testing
          • Backup and restore the system periodically
          • Migrate data and applications between environments
          • Resist attacks from Hackers or malware infections
        • Share Snapshots
      • Security
        • SSH Key (Key pairs)
        • Security Groups
      • vBackup
        • Create backups for VM with policy
        • Create backups immediately (Back now)
        • Automatic Backup
        • Changing the backup policy
        • Restore Backup
        • Delete Backup
        • Backup Policies
          • Create, edit, delete backup policies
          • Schedule Structure of the Policy
      • Load Balancer
        • Deployment mode
        • Feature Comparison
        • Application Load Balancer
          • How it works (ALB)
          • Getting Started
          • Manage Load balancer
          • Listener
            • Add a HTTP listener
            • Add a HTTPS listener
            • Update & Delete a Listener
            • Listener Policies
            • Client Certificate Authentication
            • Config IP whitelist to load balancer
            • Config timeout
          • Certificate
            • Upload a certificate
          • Pool
            • Add & Update a Pool
            • Pool Members
              • Attach pool members
            • Config health check setting
            • Enable sticky session
            • Enable TLS encryption
            • Pool's algorithm
        • Network Load Balancer
          • How it works (NLB)
          • Getting Started (NLB)
          • Manage Load Balancer (NLB)
          • Listener (NLB)
            • Add a TCP Listener
            • Add a UDP Listener
            • Update & Delete Listener (NLB)
            • Config IP whitelist to load balancer
            • Config timeout
          • Pool
            • Add & Update a Pool
            • Pool Members
              • Attach pool members
            • Config health check setting (NLB)
            • Pool's algorithm
          • Common use cases
            • Config protocol Proxy with member Nginx
        • Monitor your load balancers
          • Metrics
          • Logs
        • Security
      • APIs & IaC
      • Terraform
        • Install Terraform
        • Manage vServer with Terraform
        • Manage vLB with Terraform
        • Reference Document
        • Argument Intergration with Terraform
      • Identity and Access Management (IAM) for vServer
        • Actions, resources, and required conditions for vServer Access Decentralization
        • Use Cases IAM
      • Pricing
    • vMarketplace
      • Third-party integration
      • Application Software Installation
        • Create & Install App
      • Network Software Installation
        • Juniper vSRX on HCM03
          • Create Juniper vSRX
          • Routing IP Range within VPC
        • Pfsense on HCM03
          • Create Pfsense App
          • Routing IP Range within VPC
          • VPN Client to Server
          • VPN Site to Site
            • Pfsense - AWS Cloud
          • Troublehooting - Disconnect network
          • Notice & Limitation
          • MTU & “DF flag” best practice on VNG Cloud
  • vStorage
    • Object storage
      • Object storage (HCM03, HAN01)
        • What is vStorage?
          • What is Region?
          • What is Farm?
          • Unit of Measurement
        • Announcements and Updates
        • Getting Started with vStorage
          • Step 1: Create a project
          • Step 2: Create a container
          • Step 3: Upload an object
          • Step 4: Download an object
          • Step 5: Copy Object to a Directory
          • Step 6: Delete the object and container
        • Features of vStorage
          • Working with projects
            • Projects overview
            • Project naming rules
            • Create a project
            • Viewing project properties
            • Resize a project
            • Renew a project
            • Auto-renew a project
            • Delete a project
            • Restore a project
            • IP Range ACLs for a project
          • Working with containers
            • Containers overview
            • Containers naming rule
            • Create a container
            • Viewing container properties
            • Search containers
            • Versioning container
            • Make container public
            • Make container private
            • ACLs for a container
            • CORS for a container
            • Container lifecycle
            • Delete a container
            • IP Range ACLs for a container
          • Working with directories and objects
            • Objects overview
            • Objects naming rule
            • Upload objects
            • Viewing directory and object properties
            • Search directories and objects
            • Share objects
            • Move objects
            • Copy objects
            • Rename an object
            • Set tags for objects
            • Set metadatas for objects
            • Download objects
            • Delete objects
            • Working with directories
          • Working with report
            • View summary reports across all regions
            • View summary reports on a specific region
            • View summary reports on a specific project
          • Working with trial project
          • Working with POC project
          • Working with vBackup project
          • Working with Archive project
        • Identity and Access Management
          • Managing vStorage access account
            • Root User Account
            • IAM User Account
              • Create an IAM User Account
              • Create Policies for IAM User Account
              • Attach Policies with IAM User Account
              • Delete an IAM User Account
            • Service Account
              • Create a Service Account
              • Create Policies for Service Account
              • Attach Policies with Service Account
              • vStorage Credentials
                • Create a S3 key
                • Create a Swift user
                • Attach S3 Keys and Swift Users to the Service Account
                • Delete S3 key, Swift user
              • Delete a Service Account
          • Managing Access to vStorage Resources
            • Access Permissions and Working Through vStorage
            • Access Permissions and Working Through IAM
            • Features, vStorage Resources, and Access Permissions
            • Access Permissions and Working Through Root User Account
            • Access Permissions and Working Through IAM User Account
            • Access Permissions and Working Through Service Account
        • 3rd Party Softwares
          • S3cmd
            • Integrating S3cmd with vStorage
            • Using S3cmd
          • Cyberduck
            • Integrating Cyberduck with vStorage
            • Using Cyberduck
          • Rclone
            • Integrating Rclone with vStorage
            • Using Rclone
          • Swift Client
            • Integrating SwiftClient with vStorage
            • Using SwiftClient
          • S3 SDK
            • Integrating S3 SDK with vStorage
            • Using S3 SDK
          • MinIO Client (MC)
            • Integrating MinIO Client with vStorage
            • Using MinIO Client
          • S3 Browser
            • Integrating S3 Browser with vStorage
            • Using S3 Browser
          • AWS CLI
            • Integrating AWS CLI with vStorage
            • Using AWS CLI
        • Resource Quota
        • Feature Limitations
        • Charging Fee
          • Charging for prepaid users
          • Charging for postpaid user
        • Monitoring vStorage
          • Monitoring vStorage Through Metrics
          • Monitoring vStorage Through Logs
        • Security
          • Access Control
          • Data in Transit Security
          • Data Security stored on vStorage
        • Usecase
          • Migrate data
            • [Rclone] Mount vStorage as Local Drive on Linux
            • [Rclone] Mount vStorage to Window server
            • [Rclone] Sync data from AWS S3 to vStorage
          • Optimize performance
        • API developers
          • vStorage API
            • Integrating vStorage API
            • Using vStorage API
          • vStorage Swift REST API
            • Integrating Swift REST API
            • Using Swift REST API
        • Storage gateway
          • Create and Use Storage Gateway
          • Replacing Fileserver with Gateway Application
      • Object storage (HCM04)
        • Getting Started with Object storage
          • Step 1: Create a project
          • Step 2: Create a bucket
          • Step 3: Upload/ Download objects
          • Step 4: Create a S3 Key
          • Step 5: Integrate 3rd party softwares with vStorage
          • Step 6: Use 3rd party softwares to action on vStorage
        • Features of Object Storage
          • Working with project
          • Working with bucket
            • Working with buckets via vStorage Portal
              • Bucket Versioning
              • Object Lock
              • Bucket Policy
              • Bucket ACLs
              • Bucket CORS
              • Bucket Event Notification
              • Bucket Lifecycle
            • Working with buckets via 3rd party software
          • Working with objects and directories
            • Working with objects and directories via vStorage Portal
            • Working with objects and directories via 3rd party software
          • Working with reports
        • Resource Quota
        • Access Management
          • Working with Root User Account
          • Working with IAM User Account
          • Working with Service Account
          • Working with S3 Keys
          • Limitation
        • API Developers
        • 3rd party softwares
          • S3cmd
            • Integrate S3cmd with vStorage
            • Using S3cmd
          • Cyberduck
            • Integrate Cyberduck with vStorage
            • Using Cyberduck
          • Rclone
            • Integrate Rclone with vStorage
            • Using Rclone
          • S3 SDK
            • Integrate S3 SDK with vStorage
            • Using S3 SDK
          • S3 Browser
            • Integrate S3 Browser with vStorage
            • Using S3 Browser
        • Use case
          • Migrate data
            • [Rclone] Mount vStorage on Window server
            • [Rclone] Mount vStorage as Local Drive on Linux
            • [Rclone] Sync data from AWS S3 to vStorage
        • Charging Fee
    • Filestorage
      • What is FileStorage?
      • Announcements and Updates
      • Getting Started with FileStorage
        • Create a Public NFS File Storage
        • Create a Private NFS File Storage
        • Create a Private SMB File Storage
          • Create a Private SMB File Storage without Active Directory
          • Create a Private SMB File Storage with Active Directory
          • Create a Private SMB File Storage without Active Directory
          • Create a Private SMB File Storage with Active Directory
      • Features of FileStorage
        • Create a File Storage
          • Create a NFS File Storage
          • Create a SMB File Storage without AD
          • Create a SMB File Storage with AD
        • Edit a File Storage
        • Resize a File Storage
        • Delete a File Storage
      • Specifications
      • Access Management
        • File Storage features, resources, and access
      • Resource Quota
      • Charging Fee
    • Backup with Veeam
      • Getting started with Veeam
        • Step 1: Install Veeam Backup & Replication
        • Step 2: Initialize Repository
        • Bước 3: Create Job backup
        • Step 4: Data Recovery on Veeam
      • Features of Veeam
      • Access Management
      • Charging Fee
      • Monitoring Service
      • Security
      • Use case
      • Glossary
  • Backup Center
    • Announcements and Updates
    • Cloud Backup
      • Get Started with Backup Server
      • Backup Location
        • Create and Manage backup locations
      • Backup Server
        • Create Backup Plan (Backup Server)
        • Create Backup Server Point
        • Backup Server Point Management
        • Restore resources
        • Change backup policy
        • Change backup location
      • Backup Policy
      • Pricing
      • Use case
        • Migrate backup server from vStorage to Vault (backup location)
    • Disaster Recovery Center (DRC)
      • Operating model
      • Server Disaster Recovery (SDR)
        • Getting Started with SDR
        • SDR Management
          • Automatically activate Snapshot
          • Attach a Server
          • Start Replication
          • Periodic Backup and Recovery Point
          • Test Failover
          • Failover
          • Stop & Resume Replication
          • Restart Replication
          • Recovery Point Retention
        • Pricing
        • Access Management
        • Security
        • Monitoring
        • Service Limits
  • vMonitor Platform
    • What is vMonitor Platform?
      • What is vMonitor Platform Metric?
        • Metric Quota Class
      • What is vMonitor Platform Log?
        • Log Project Class
      • What is vMonitor Platform Synthetic?
        • Synthetic Test Quota Class
    • Announcements and Updates
      • Announcement and Instructions on Switching Packages on the vMonitor Platform
    • Getting Start with vMonitor Platform
      • Getting Start with Metrics
      • Getting Start with Logs
      • Getting Start with Synthetic
    • Features of vMonitor Platform
      • Dashboard
        • Widget
          • Line
          • Bar
          • Stack area
          • Pie
          • Number
          • Table
          • Log search
        • Query
          • Metric query
          • Log query
        • Variable, Save Querying and View
      • Notification
        • Working with SMS Notification Quota
        • Working with Email Notification Quota
        • Working with Notification
          • SMS
          • Email
          • Slack
          • Teams
          • Telegram
          • Webhook
      • Alarm
        • Metric Alarm
        • Log Alarm
      • Metrics
        • Working with Metric Quota
        • Working with Metric Agent
          • Installing Metric Agent on Server
            • Linux OS
            • Linux OS has internet connection limitations
            • Window OS
        • Working with Metric Information
        • Working with Product Metric
          • Working with vServer-Metric
          • Working with vLB-Metric
          • Working with vDB-Metric
          • Working with vStorage-Metric
        • Applications support integration
          • Kubernetes
        • Supported Metrics List
          • List Host's metrics
          • List vServer's metric
          • List vLB's metrics
          • List vDB's metrics
          • List vStorage's metrics
      • Logs
        • Working with Log Project Quota
        • Working with Log Agent
          • Prepare to initiate log push connection
          • Create a Certificate
          • Install Log Agent on OS
            • CentOS
            • Debian/ Ubuntu
            • Windows
          • Install Log Agent on Docker
          • Install Log Agent on Kubernetes
        • Working with Log Project
          • Archive
          • Refill
          • Log mapping
          • Field mapping
        • Working with Log search
          • Search logs
          • Export logs
        • Working with Log pipeline
          • Processor Groups
          • Processor
            • Grok Parser
              • Grok Patterns
            • JSON Parser
            • CSV Parser
            • Field Remapper
            • Date Parser
            • GEO IP Parser
            • User-agent Parser
        • Working with Log2metric
        • Working with Product Logs
          • Working with vLB-Log
          • Working with vStorage-Log
          • Working with vCDN-Log
      • Synthetics
        • Working with Synthetic Test Quota
        • Working with Synthetic API Test
          • API Test with HTTP(s)
          • API Test with Ping
          • API Test with TCP
        • Working with Location
          • Public location
          • Private location
    • Identity and Access Management
    • Resource Quota
    • Pricing
    • Security
      • Access Permissions Security
      • Data Security During Transmission
  • VKS
    • What is VKS?
    • How VKS works?
    • Announcements and Updates
      • Release notes
    • Getting Started with VKS
      • Instructions for installing and configuring the kubectl in Kubenetes
      • Create a Public Cluster
        • Create a Public Cluster with Public Node Group
        • Create a Public Cluster with Private Node Group
          • Palo Alto as a NAT Gateway
          • Pfsense as a NAT Gateway
      • Create a Private Cluster
      • Expose a service through vLB Layer4
      • Expose a service through vLB Layer7
        • Automatically manage Certificates in VKS with Nginx Ingress Controller, Cert-Manager, and Let's Encr
      • Preserve Source IP when using NLB and Nginx LoadBalancer Controller
      • Integrate with Container Storage Interface (CSI)
      • Upgrading Control Plane Version
      • Upgrading Node Group Version
      • Use Terraform to create a Cluster and Node Group
      • Working with NVIDIA GPU Node Group
    • Clusters
      • Public Cluster and Private Cluster
      • Upgrading Control Plane Version
      • Whitelist
      • Stop POC
    • Node Groups
      • Auto Healing
      • Auto Scaling
      • Upgrading Node Group Version
      • Lable and Taint
    • Network
      • Working with Application Load Balancer (ALB)
        • Ingress for an Application Load Balancer
        • Configure for an Application Load Balancer
        • ALB Limitation
      • Working with Network load balancing (NLB)
        • Integrate with Network Load Balancer
        • Configure for a Network Load Balancer
        • NLB Limitation
      • CNI
        • Using CNI Calico Overlay
        • Using CNI Cilium Overlay
        • Using CNI Cilium VPC Native Routing
      • Load Balancer
        • Using Network Load Balancer
        • Using Application Load Balancer
      • Auto Scaling
      • Fleet Management
    • Storage
      • Working with Container Storage Interface (CSI)
        • Integrate with Container Storage Interface (CSI)
        • CSI Limitation
    • Security Group
    • Migration
      • Migrate Cluster from VKS to VKS
      • Migration Cluster from vContainer to VKS
      • Migrate Cluster from another platform to VKS
      • Migrate Limitation
    • Working VKS with Terraform
    • Monitoring
      • Metrics
    • Charging Fee
    • Reference
      • Kubernetes versions
      • Node Flavors
      • System Image
  • vDB
    • Relational Database Service (RDS)
      • Create a RDS Instance
      • Connect to RDS Instance
        • Connect to an RDS Instance via SSH Tunnel
      • Managing RDS Instance Information
      • Backing Up RDS Instance
      • Restoring RDS Instance
      • Managing Configuration Group in RDS Instance
      • Extend the usage period RDS Instance
      • Monitoring vDB with vMonitor Platform
      • Import Data into RDS Instance (MySQL/MariaDB) using mysqldump
      • Creating Read Replicas
      • Promote Read Relica to Standalone
      • vDB PostgreSQL - Supported Extensions
      • Configuring Replication with RDS (MySQL/MariaDB)
      • Attention & Limitations
    • MemoryStore Database Service (MDS)
      • Create MDS Instance
      • Connect MDS Instance
      • Manage MDS Instance
      • Manage MDS Config Group
      • Backup MDS Instance
    • Security (Bảo mật)
  • vCDN
    • Overview
      • What is CDN?
      • Overview Architecture
        • Network Architecture
        • Load Coordination Mechanism
        • Data Distribution Mechanism
          • PULL
          • PUSH
    • Getting Started with vCDN
      • Live Streaming
      • Video On Demand Streaming
      • Object Download
      • Web Accelerator
      • Transcoding and advanced features
        • Operating Model
        • Install Sigma Media Server
        • Use cases
          • Create Live Transcode Channel
          • Live Transcode combines recordings for later VOD playback
          • Create Simultaneous Restream Channels to Multiple Platforms (RTMP)
          • Transcode video files (MP4)
        • Sigma API developers
      • Using OBS Studio to Push Live Stream
    • Feature details
      • Security Link
      • CNAME
      • Cache Time
      • Development Mode
      • Origin
        • HTTP Origin
        • Object Storage S3
        • Host Origin
      • Optimize File Size
      • Cryptography
      • Caching
      • Automatically Redirect from HTTP to HTTPS
      • CDN Purge Cache
      • Page Rule
    • Access Management
    • Pricing
    • API Developers
    • Monitoring
    • Report
    • Security
      • Certificate Management
  • vCloudstack
    • Get Started with vCloudStack
      • Overview of features
      • Initialize VM on vCloudStack
      • Network Configuration
      • Load Balancer in vCloudStack
        • Create Application LB in vCloudStack
          • Listener for Application LB
          • Pool in vCloudstack
          • Certificate in vCloudstack
        • Create Network LB in vCloudStack
          • Listener for Network LB
          • Pool (NLB) in vCloudStack
        • Advanced Features
      • Volumes in vCloudStack
      • Backup in vCloudStack
      • Snapshots in vCloudStack
    • Get start with Admin Site
      • User Management
      • Access Management
      • Track resource usage information
      • Physical Infrastructure Monitoring
  • vContainer Registry
    • Getting Started
    • Repository
      • Create a repository
      • Edit quota limit
      • Manage image
      • Repository History
    • Repository user
      • Create repository user
      • Edit user information
      • Edit user permission
      • Refresh secret key
      • Change user status
  • vColocation
    • Accessing the vColo Customer Portal
    • Dashboard
    • Space list
      • View rack layout
      • View rack detail
      • Filter list
    • Ticket request
      • Open a ticket
      • Ticket list
  • DataSync
    • What is DataSync?
    • Announcements and Updates
    • Getting Start with DataSync
    • Features of DataSync
      • Create a Transfer Job
      • Run a Transfer Job
        • Run one time
        • Run schedule
      • Monitor Transfer Job Results
      • Stop a Transfer Job
      • Edit a Transfer Job
      • Xóa Transfer Job
      • Retry a Transfer Job
    • Identity and Access Management
      • Managing DataSync access account
        • Root User Account
        • IAM User Account
          • Create an IAM User Account
          • Create Policies for IAM User Account
          • Attach Policies with IAM User Account
          • Delete an IAM User Account
      • Managing Access to DataSync Resources
        • Features, DataSync Resources, and Access Permissions
        • Access Permissions and Working Through IAM
        • Access Permissions and Working Through Root User Account
    • Resoure Quota
    • Charging Fee
    • Monitoring
      • Monitoring DataSync Through Metrics
      • Monitoring DataSync Through Logs
    • Security
      • Data in Transit Security
      • Access Control
      • Data Security stored on vStorage
    • Usecase
      • Transfer data from Amazon S3 to vStorage
      • Transfer data from vStorage to vStorage cross account
      • Transfer data from vStorage to vStorage same account
  • vNetwork
    • Endpoint
      • Create Endpoint
      • Rename Endpoint
      • Delete Endpoint
      • View List of Endpoints
    • Public NAT Instance
      • Create NAT
      • Rename NAT
      • Delete NAT
      • Add/ Remove NAT Port
    • Cross Connect
      • Create Cross Connect
      • Create a VPC Connection
      • Delete Cross Connect
      • Resize Bandwidth
      • Bandwidth Packages
      • VPC Connection Conditions
      • UseCase
    • VPN (Virtual Private Network) Site To Site
      • Create VPN Site-to-Site
        • VPN Connect Condition
        • Add/Update/Delete more Site And Tunnel
        • Support IPSEC Configuration
      • Change VPN Bandwidth
      • VPN Packages
      • Delete VPN
      • Demo Site-to-Site VPN
      • FAQ
  • Key Management System
    • Customer Managed Key
    • VNG Cloud Managed Key
  • Service Health
  • Veka.ai
  • Identity and Access Management (IAM)
    • Getting Start with IAM
    • Common Usecases
      • Access control by job function
      • Access control to specific resources
      • Managing Resources with Terraform and Service Account
      • Use Deny permission to deny access
      • Authorization for access between root user accounts with Service Account Impersonate feature
    • IAM for VNG Cloud's Services
      • IAM for vServer
      • IAM for vStorage
      • IAM for vMonitor
      • IAM for DataSync
    • Types of IAM Identifiers
      • User Accounts
        • How to login to VNG Cloud
      • User Groups
      • Service accounts
      • vStorage Credential
      • Identity Providers
    • IAM Access Management
      • Access Management via Policy
      • VNG Managed Policy
    • Audit Logs Management
    • Limitation
    • Security for IAM
  • Billing & Payment
    • vConsole – Management channel for billing and resources
      • What is vConsole
      • Getting Started
    • What's Billing & Payment
    • Experience with Billing & Payment
      • Prepaid & Postpaid Users
      • Resource lifecycle management
        • Create resource
        • Resize resource configuration
        • Renew resource
        • Auto-renew resources - policy & terms
        • Recover resource
        • Delete resource
        • Resource POC
          • Converting resource from POC to Prepaid
      • Payment
        • Online payment
        • Payment of POC resources
        • Credit hold
        • Automatic invoice payment
        • Apply coupon at payment step
      • Invoice management
  • vCalculator - Service estimated tool
  • Partner Portal user guide
    • Partner Portal Overview
    • Partner Registration
    • Registration of Partner Discount
    • Registration of Partner's Customer
    • Set Up Discounts for Customers
    • Top up Credit for Customer
    • View Report on Partner Portal
    • DEAL Registration
    • View List of DEAL
    • View Detail Deal Information
    • Update Deal Stage
    • View Partner Discount by Deal
    • View Customer Discount by Deal
  • Getting start with VNG Cloud account
    • Register
    • Update Profile
    • Two-Factor Authentication (2FA)
    • Change Password Guide
    • Remove Account Guide
    • Change Phone Number Guide
  • FAQ
    • vServer
    • vStorage
    • vNetwork
    • vCDN
    • vDB
    • NTP server
    • DDoS
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  • VNG Corporation

Contact us

  • support@vngcloud.vn
  • 1900 1549

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  • About VNG Cloud
  • Get started our cloud
On this page
  1. Identity and Access Management (IAM)

Audit Logs Management

Cloud Audit Logs is a feature that records all administrative and access activities on your VNG Cloud resources. Audit Logs helps you answer the questions: "Who did what, where, and when?" on VNG Cloud resources with the same level of transparency as your on-premise environment. Enabling Audit Logs allows you to monitor, review, and ensure the security of your VNG Cloud resources.

1. Type of Audit Logs

Cloud Audit Logs provide the following types of Audit Logs below; depending on the product or service, the supported audit log type may vary:

  • Admin Activity Audit Logs: contains all logs for actions that change resources (Create, Update, Delete) on VNG Cloud. For example: logs when users create vServer or delete security group. Abbreviated as ADMIN_WRITE

  • Data Access Audit Logs (coming soon): contains all logs for actions that read resource configuration information, as well as actions that create, delete, edit and read resource data. Resource data is data that users upload to VNG Cloud, such as vStorage objects. Specifically divided into 3 types as below:

    • ADMIN_READ: action to read resource configuration information. For example: list vServer or view details of a vServer

    • DATA_WRITE: action to create, delete, edit resource data. For example: uploading objects to vStorage or deleting objects on vStorage

    • DATA_READ: action to read data of resources. For example: listing objects of vStorage

    System Event Audit Logs: contains all logs for actions that change resources on VNG Cloud; however, these are actions that are created by VNG Cloud systems, not directly performed by users. For example, logs when VNG Cloud systems automatically expand (autoscale) node groups of vContainer, or actions that automatically create daily backups for vDB. Abbreviated as SYSTEM_EVENT

  • Policy Denied Audit Logs (coming soon): contains all logs when VNG Cloud products/services deny access to IAM user accounts or service accounts because of violating the Policy. Abbreviated as POLICY_DENIED

2. List of Products/Services Supporting Various Types of Audit Logs

Products/Service Name

Admin Activity Audit Logs

Data Access Audit Logs

System Event Audit Logs

Policy Denied Audit Logs

ADMIN_WRITE

ADMIN_READ

DATA_WRITE

DATA_READ

SYSTEM_EVENT

POLICY_DENIED

vServer

YES

COMING SOON

N/A

N/A

N/A

COMING SOON

vLB

YES

COMING SOON

N/A

N/A

N/A

COMING SOON

vDB

COMING SOON

COMING SOON

N/A

N/A

COMING SOON

COMING SOON

vContainer

YES

COMING SOON

N/A

N/A

YES

COMING SOON

vMonitor

YES

COMING SOON

N/A

N/A

N/A

COMING SOON

vStorage

YES

YES

YES

YES

N/A

COMING SOON

  • Status meanings

N/A: does not support this type of audit logs COMING SOON: supports this type of audit logs and will be available soon PARTIAL YES: partially supports this type of audit logs YES: fully supports this type of audit logs

3. Activate Audit Logs

By default, VNG Cloud does not enable the Audit Logs feature, customers need to follow the steps below to activate it:

  1. Access the Audit Logs page of the IAM Portal: https://hcm-3.console.vngcloud.vn/iam/audit-logs

  2. Select Set default configuration, a setup popup will appear allowing you to choose to enable ADMIN_WRITE or SYSTEM_EVENT

  3. Select to activate the type of audit logs ADMIN_WRITE or SYSTEM_EVENT that you desire

  4. Press the Save button to activate

For example, if you choose both types of supported Audit Logs, you will see a screen like below, for both types ADMIN_WRITE and SYSTEM_EVENT when activated will apply to all products/services that are supported as shown in the table above Once Audit Logs are activated, the system will start saving Audit Logs from the moment of activation (no historical data), and will automatically create a Log Project: required on the vMonitor Logs side for storage, the Log Project: required will be completely free and will store the Audit Logs for 90 days. At the same time, once both types of Audit Logs: ADMIN_WRITE AND SYSTEM_EVENT are activated, you will not be able to disable this feature, the system will always store all actions belonging to these two types of Audit Logs.

4.View the Activated Audit Logs To view the activated Audit Logs, you need to follow these instructions:

  1. Access the Log Search section of vMonitor Logs: https://hcm-3.console.vngcloud.vn/vmonitor/log/search

  2. Select Log Project: required to view the stored Audit Logs.

For example, the image below shows an action where 1 root user account created a Security Group belonging to vServer at the time 19/06/2023 17:51:57 was recorded.

3 Structure and format of Audit Logs Each line of Audit Logs may contain the fields as below

  • timestamp time when the log is generated

  • logId UUID to distinguish each log line

  • source the origin of the log line and specifies what type of logs it is for example if the log line is generated from audit logs and the type is ADMIN_WRITE then the content will be source cloud_audit/admin_write

  • serviceName information about the product/service being monitored for example if this Audit Log line is for vServer then the content will be serviceName vserver

  • resource detailed information about which resource is being monitored consisting of 2 subfields type and labels

  • type information about which resource of the product for example if it is a log line related to server it will be type vserver_server

  • labels name and ID of the resource or other information about the resource

  • The example below is the resource server of vServer with serverID ins-b019f5d0-1234-41ba-1234-851f9ef39003

"resource":{ "labels":{ "serverVRN":"vserver::12345:server/ins-b019f5d0-1234-41ba-1234-851f9ef39003", "serverId":"ins-b019f5d0-1234-41ba-1234-851f9ef39003" }, "type":"vserver:server" },

  • JsonPayload: contains specific information about what the action is, who initiated this action (root user account, IAM user account or service account), request metadata and request/response body if any. For example below you can see userType: root-user is the root user account with ID: 12345 performing the DeleteServer action with the server with ID: ins-b019f5d0-1234-41ba-1234-851f9ef39003

"jsonPayload":{ "authenticationInfo":{ "rootUserAccountId":12345, "userType":"root-user" }, "serviceName":"vserver" "action":"vserver:DeleteServer", "resource":"vserver::12345:server/ins-b019f5d0-1234-41ba-1234-851f9ef39003", "request":{}, "requestMetadata":{}, "response":{} },

  • With the example below, you can see userType: iam-user is IAM user account with ID: e6d39955-e4c3-1234-1234-84d82ea554bf belonging to root user account with ID: 12345 performing SearchLogs action with Log Project with ID: bbb5f6ef-1234-49a1-1234-b41332376fef. Similarly with serviceAccount you will also see userType: user-sa.

"jsonPayload":{ "authenticationInfo":{ "userType":"iam-user", "rootUserAccountId":12345, "userAccount":"e6d39955-e4c3-1234-1234-84d82ea554bf" }, "serviceName":"vmonitor", "action":"vmonitor:SearchLogs", "resource":"vmonitor::12345:log-project/bbb5f6ef-1234-49a1-1234-b41332376fef", "request":{}, "requestMetadata":{}, "response":{} },

  • You can also see additional information about requestMetadata, request and response of this action (depending on the type of action, there will be or not)

"jsonPayload":{ "authenticationInfo":{ "userType":"iam-user", "rootUserAccountId":12345, "userAccount":"e6d39955-e4c3-1234-1234-84d82ea554bf" }, "serviceName":"vmonitor", "action":"vmonitor:SearchLogs", "resource":"vmonitor::12345:log-project/bbb5f6ef-1234-49a1-1234-b41332376fef", "request":{ "method":"POST", "path":"/v1/projects/bbb5f6ef-1234-49a1-1234-b41332376fef/search-logs", "httpVersion":"HTTP/1.1" }, "requestMetadata":{ "callerIp":"103.1.208.50", "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36" }, "response":{ "duration":272, "status":200 } },

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Last updated 9 months ago