Renew resource

Use this document as a guide to renew resources. The document will describe in detail the steps related to resource management and the costs incurred when renewing resources. Other steps will be simplified and only mentioned as part of the process.

Resource extension feature applies to

• Target: Prepaid users.

• Source of money: VNG Cloud wallet or other sources (done through the payment gateway).

• Resources: All resources of VNG Cloud products that allow extension.

Resource extension process

When extending resources, the default start time will be calculated from the end time of the current resource. Users can choose a new end time as desired, as long as it is later than the current end time, and the system will use it to calculate the price to be paid.

• Step 1: Select the resource to be extended.

  • 1.1 Access the vServer, vStorage, vMonitor product page.

  • 1.2 Select the resource to be extended on the product page.

  • 1.3 Confirm the resource extension to proceed to the payment step: Here, the system will redirect users to the resource payment page.

• Step 2: Resource payment -> See detailed instructions here.

• Step 3: Check resource and payment information

  • 3.1 Check resource information on the product page.

  • 3.2 Check payment information, and invoice at User Portal: https://dashboard.console.vngcloud.vn/

• Step 4: The system performs

  • Email notification of the resource information just extended.

  • New invoice was generated corresponding to the resource usage time.

Instructions for calculating resource prices when changing configurations

The price displayed at the payment step when extending vServer resources (similarly applied to other resources) is calculated as follows:

From the example above, when renewing the resource for an additional 60 days, the end date of the resource will be updated to June 6, 2023, and the user will need to pay an additional amount of 362,000 VND to complete the extension process.