Service Health

• Provide information about the health status of GreenNode services.

• GreenNode users can proactively visit the "Service Health" page to check the health of the GreenNode services they are using without needing to log in or register for an account.

View the GreenNode Service Health Dashboard

• Navigate to the page https://health.vngcloud.vn/

• Information about service health is displayed for the last 14 days, with incidents or service issues listed by default for this period. Users can choose to view.

• Summary Information

  • Total number of services available on GreenNode

  • Total number of incidents in the most recent default timeframe

  • Total number of incidents currently being handled

  • Total number of incidents that have been fully resolved

• Service Health Details

  • Green: Service is operating normally

  • Orange (i): Service is experiencing issues and is being addressed

  • Gray (i): Service has had issues and has been resolved

View incident details

Method 1

• Locate the general information section and click on one of the following areas based on the user’s desired priority:

  • Total Issues

  • Solving Issues

  • Finished Issues

• Move to the desired area, hover over it until the tooltip "View lssues " appears, and click again to display the list of Issues.

• Hover over the "Issue Name" column and click on the incident name you wish to view in detail.

Method 2

• Find the service you want to check the health of in the following order:

• Enter the desired time period for the search.

• In the search box, enter the name of the service you want. If no name is entered, the detail table will display all services of GreenNode.

• Click on the search icon.

• Move to the services and dates highlighted in orange or gray, and click to view the incident detail screen.

Searching for Information

In the incident detail table, users can also view other incidents related to the same service by selecting the "Other incidents" area.

• Users can search for information about "service name"

• Steps:

  • Move the mouse to the search area and click on it.

  • Select one of the search conditions "Service"

  • Enter the content you want to search for based on the selected condition and press Enter, or follow the instructions on the search table.