Invoice management

Use this document as a guide to help you manage and control your invoices when using services at VNG Cloud Service.

Here, we provide users with a comprehensive and detailed view of how invoices are processed at the VNG Cloud Service level, such as Invoice initiation time, Invoice information, Invoice payment time, and View invoice list.

Invoice initiation time

Invoices are initiated in the following cases:

• Prepaid users perform actions that generate/change resource usage costs such as:

  • Creating resources: Generate a new corresponding invoice for the initialized resource.

  • Resizing resource configuration: Update information on the old invoice, generate a new invoice with the new configuration.

  • Renewing resources: Generate a new invoice with the same resource configuration, but a different usage time.

  • Recovery resources: Generate a new invoice with the same resource configuration, but a different usage time.

• The system records users' resource usage information at the end of each month for postpaid users:

  • For postpaid users, one invoice will be generated for each resource to record the actual usage figures.

  • In the case of users having multiple resources, multiple corresponding invoices will be generated for each resource.

Invoice information

Invoice information includes the main information corresponding to a specific resource:

• Invoice code

• Invoice creation date

• Resource usage time

• Detailed description: Detailed description of the resource and usage configuration.

• Money amount

For prepaid users

The amount on the invoice is the amount that the user needs to pay to use a specific resource, calculated on the factors:

• (1) Resource configuration.

• (2) Unit price according to configuration (Discounted or not): At the time of performing the action on the resource (including VAT).

• (3) Resource usage time: Start date, End date (calculated by the minute).

• (4) Coupon deduction (if any).

For example, the formula for calculating the invoice value when initiating a Server including information is:

For postpaid users

• The amount on the invoice is the amount calculated based on the actual cost of using resources.

• The usage report will be exported at the end of the month on the user portal: https://dashboard.console.vngcloud.vn/usage-report.

• To understand more about how to calculate the cost of using resources in a month, please refer to this link.

Payment due date

For prepaid users

The invoice will be generated immediately after the system successfully provides resources, and the invoice will be generated with a paid status at that time.

For postpaid users

After the service invoice is generated at the end of the month, users can pay in various forms:

• Exchange externally by transferring to the Sale Operation department.

• Pay directly on the user portal by depositing credit into the wallet.

View invoice list

We provide a user portal website to help users manage usage invoices in the most efficient and effective way:

• Access the invoice management page here: https://dashboard.console.vngcloud.vn/billing-report

• To see more instructions on how to use and the features of the invoice management page, please refer to this link